The Fund for Shared Insight is accepting applications from nonprofit organizations and grantmakers for its Listen for Good (L4G) initiative, which is dedicated to building the practice of listening in the sector.
L4G is focused on applying a semi-standard survey instrument, which includes using the Net Promoter System employed widely in customer feedback circles, to the nonprofit beneficiary context. Organizations implementing L4G are all customer-facing nonprofits.
The core feedback tool is a simple survey consisting of five standard questions that all participating L4G organizations are required to ask: 1) How likely is it that you would recommend […] to a friend or family member?; 2) What is […] good at?; 3) What could […] do better?; 4) How much of a positive difference has […] made in your life?; and 5) How often do staff at […] treat you with respect?
Eighteen-month grants of $30,000, as well as access to technical assistance, will be awarded for program implementation.
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