Delaware Museum of Natural History
Under supervision of the Director of Development, the Membership Coordinator is responsible for the day-to-day operations of the Membership Department with focus on building and maintaining the membership program and managing the Museum donor database. The Coordinator also provides administrative support for annual fundraiser.
Essential Functions:
* Solicit and process membership applications and mail out membership cards in a timely manner
* Provide a high level of service as point of contact for telephone calls, mail and emails addressing routine Membership questions and issues
* Collaborate with Guest Experience Manager to promote membership sales and supply necessary materials and forms
* Be conversant in the Museum’s mission, exhibits, programs and events to enhance the visitor experience
* Manage and execute mail merges and mail membership renewal letters, invitations and other fundraising materials
* Create Donor Perfect On-line WebLink forms for on-line registrations and contributions for memberships, membership events and the annual fund and update as needed. Distribute attendee lists for events registered through WebLink
* Process donations and generate receipts, acknowledgement letters and pledge reminders for Metamorphosis Capital Campaign
* Perform import/export of member information between point-of-sale system (TAM) and donor database (Donor Perfect), and remove duplicate entries in both systems
* Generate monthly membership, annual fund financials and other reports as needed and requested
* Work closely with Director of Development to establish a framework for excellence in database administration, including coordination with the point-of-sale system (TAM) and Business Operations
* Coordinate NCOA address updates, staff training when needed and best practices to assure consistency of database entry
* Work with Director of Development and Communications Director to plan and implement yearly membership promotions and marketing strategies
Secondary Functions:
* Work with Director of Development and Public Engagement staff to plan and implement member events and meetings
* Research membership best practices and monitor blogs and websites for current trends
* Support the Director of Development with other administrative and fundraising duties as needed
* Work with Director of Development and Business Operations Director to prepare and oversee Membership’s annual budget
Minimum Qualifications:
* Bachelor’s degree in related area of study preferred, but not required
* Experience considered in lieu of education
* One to two years’ demonstrated experience building and maintaining a membership program required. Proven experience with membership development/fundraising in the non-profit field or Museum setting preferred
* Demonstrated proficiency with Microsoft Office products and development/database systems, preferably Donor Perfect
* Excellent interpersonal skills that are effective with both professional and general audiences
* Excellent planning, problem-solving and organizational skills; ability to meet deadlines
Schedule:
* This is a full-time position defined by DMNH as 37.5 work hours per week, exclusive of a 30-minute unpaid lunch period.
* The schedule is typically Monday through Friday, 8:30 a.m. – 4:30 p.m., but will vary to accommodate evening, weekend and holiday special events and projects.
Qualified candidates are invited to email their cover letter and resume to treed@delmnh.org
