The Warehouse-Program Manager

The mission of the Warehouse is to create a collaborative culture to revolutionize teen engagement in Wilmington with the vision of developing confident, competent & courageous young adults ready to take the next step in their lives. We will create a physical safe space and network of support for Wilmington teens while nurturing a “Culture of Opportunity” that stands in opposition to the culture of poverty and violence they currently encounter in their lives. To accomplish this, The Warehouse will bring together youth-serving partner organizations providing services focused on recreation, education, arts, career exploration, and health.

Position Summary:

The Program Manager is responsible for the cultivation, development, and monitoring of program partners, Warehouse culture, and member experience. The Program Manager will drive the growth and development of current programming and find opportunities for cross-pollination within and across the Warehouse, its partner network, and the community. The Program Manager will drive the successful execution of the Warehouse programmatic efforts by ensuring that program partners have all needed information and resources.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These essential functions are performed on a frequent and recurring basis by an incumbent and include but are not limited to:

• Cultivate collaborative relationships to further the reach and impact of The Warehouse youth-focused programs. Develop and implement strategies that foster synergy across partner organizations.
• Coordinate, promote, and stimulate participation in the teen programs and the Warehouse Network through recruitment, education, and training of members and partner organizations. Structure and negotiate partnership agreements. Track, report, and optimize the performance of partnerships to ensure that the organization is maximizing the benefits of partnerships.
• Set strategic goals and devise and implement strategies for recruitment and retention of participants and partner organizations.
• Devise and implement strategies to ensure growth of internal programs and partner collaborations, identifying and implementing process improvements that will maximize output and minimize costs while maintaining quality.
• Strategically map out a program schedule and timeline and ensure it is followed. Develop work systems and processes that effectively drive productivity. Ensure sufficient space, resources, and access to services.
• Direct program evaluation and assessment processes (satisfaction surveys and environmental scans) to include program delivery, customer service, and effectiveness and progress toward program objectives. Ensure evaluation is aligned with organization’s strategic objectives.
• Select, train, direct, supervise, and evaluate program staff and perform associated administrative functions including but not limited to the timely and accurate submission of timesheets, maintenance of personnel files, and the implementation of professional development plans/training activities for staff.

• Regularly review KPIs, partner and youth issues and needs, and other critical information with the Director of Operations

  • Assist with the creation and management of budgets and monitoring expenditures to comply with grant requirements and basic accounting principles. Effectively allocate resources and establish metrics to minimize costs and maximize impact.
  • Analyze information and maintain complete, organized, and accurate documentation (including email communication). Prepare and submit timely reports and other documentation.
  • Network with businesses, schools and government offices to identify resources and develop partnerships to strengthen service delivery, to develop programs, and address community needs.
  • Represent the organization in public forums and with donor agencies and foundations as required. Promote awareness of the agency and its mission in the community
  • Maintain an active understanding of The Warehouse programs in order to increase opportunities for support and collaboration.
  • Practice continuous learning through individual study, classroom training, seminars, and conferences.
  • Hold regular staff meetings (with a previewed agenda) and submit minutes to supervisor.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Competencies Candidate must have the ability to: • Effectively utilize Microsoft Office suite and databases. • Communicate and present effectively, both verbally and in writing. • Manage multiple projects with strong attention to detail and effective time management skills. • Be a team player, adapt to change, and demonstrate flexibility. • Demonstrate excellent judgment, interpersonal, written and verbal communication skills to achieve goals and objectives. • Thrive in a fast-paced environment. • Maintain accurate reports. • Be proactive regarding job responsibilities. • Be culturally sensitive. • Maintain confidentiality.

Supervisory Responsibility

This position has supervisory responsibility.

Position Type and Expected Hours of Work This is a full-time position, and general hours of work and days are Monday through Friday, 1:30pm-9:30pm.; however, this position regularly requires day hours and weekend work.

Travel

Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected.

Education and Experience

• Bachelor’s degree from an accredited college or university in a human service, social services or a related field which has equipped the applicant with the knowledge, skills, and abilities to perform the duties of the position. A track record of effectively leading a performance- and outcomes-based program; AND A minimum of 3 years of professional related experience.

OR

• Equivalent combination of education, training, and experience which has equipped the applicant with the knowledge, skills, and abilities to perform the duties of the position. A track record of effectively leading a performance- and outcomes-based program; AND A minimum of 5 years of professional related experience. Certification Requirements First Aid/CPR preferred; must be certified within first 60 days of hire.

Conditions of Hire

• A satisfactory criminal background and reference check, a valid driver’s license, and an acceptable driving record are required at time of appointment and throughout employment in this position.
• Must be eligible to work in the U.S. without sponsorship.

Physical Tasks and Working Conditions Include the Following:

The physical demands described in the job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is performed in an office, classroom, and in the community (such as schools, businesses, parks/playgrounds). Office and classroom work requires sitting for periods of time and the use of a computer, keyboard, and screen, as well as teaching tools (whiteboard, projector, etc.). The incumbent sits, stands, walks, kneels, crouches, twists, climbs stairs and inclines, reaches, bends, grasps, pushes, pulls, and drags. Office/classroom work is often performed with moderate noise levels and requires close vision, color vision, depth perception, and the ability to focus. The incumbent must be able to move about to facilitate workshops, access files, operate equipment and office machinery, and lift and/or move up to 40 pounds. Work performed in the community requires the incumbent to be subject to different environmental conditions, including outdoor conditions, extreme heat and/or cold, and loud noise level. Outdoor work may require long periods of walking, standing, stooping, crouching, crawling, kneeling, reaching, pushing, pulling, and lifting, as well as peripheral vision, close vision, distance vision, depth perception, and the ability to focus. If the incumbent drives a vehicle on company business, he/she must be able to meet the physical requirements of the driving class and have mobility, vision, hearing, and dexterity levels appropriate to the duties to be performed.

Equipment Use: Telephone, copier/scanner, computer/laptop (Microsoft Office Applications), fax machine, tablet, and projector.

Mental demands: Solve problems, make decisions, exercise sound judgment, supervise, interpret data, organize, write, plan, prioritize, communicate clearly, de-escalate situations, model respectful non-abusive behavior, critical thinking, critical reasoning, attention to detail, ability to recall, coordinate schedules, work as a member of a team, and speak in public.

Evaluation of Performance: Performance in this position will be evaluated in accordance with the Personnel Practices Manual.