Delaware Community Foundation-Donor Services Coordinator

The Delaware Community Foundation (DCF) is seeking customer-service oriented team member to support donors and DCF colleagues in the advancement of philanthropy in Delaware.  The Donor Services Coordinator (DSC) is responsible for technical support to donors, database management and administration, process management and logistical support.  The DSC represents the donors needs and perspectives across the DCF and oversees Foundation-wide fulfillment of the DCF Donor Promise.  
 
The DSC must possess a special blend of skills and experience that partners a personal passion for outstanding customer service coupled with high technical competency in database management.  This position will interact regularly with DCF donors and needs to be comfortable working with high net-worth individuals.  The DCF will be transitioning to a new software system and upgraded CRM system in the fall and this position will have a critical role in the transition and in the use and maintenance of the new system going forward.  
 
The ideal candidate will be a people-person with the ability to make people feel at ease and confident in the information and guidance they are receiving.  He/she should be friendly, an active listener, and eager to get to know people and their stories.  He/she should be detail-oriented, possess excellent oral and written communication skills, enjoy maximizing the use of advanced computer programs, and be highly organized.
 
The DCF is a fast-paced, mission-driven responsive organization.  The DSC needs to be flexible and able to adjust to shifting priorities and willing to take on new responsibilities.  He/she should have a high degree a commitment to the mission and an understanding of community issues effecting Delaware.  The Donor Services Officer works closely with colleagues in a team-based approach to service so should be comfortable working collaboratively as well as independently.
 
Occasional evening and weekend obligations should be expected.  Previous experience with a community foundation a plus.  The DCF is open to considering a flexible schedule and working remotely for the right candidate.  
 
Candidates with the following traits will be given the most serious consideration:

• 5+ years of customer-service support;
• 5+ years managing a CRM database; Salesforce a plus;
• Experience in the non-profit sector;
• Bachelor’s degree or equivalent;
• Existing networks across Delaware;
• Knowledge of community foundations;
• Availability to begin work in mid-August 2020.

 
Interested candidates should submit the following by 1:00 p.m. on July 17, 2020 to search@delcf.org :

• Letter of interest including salary range expectations
• Resume/CV
• Three references, please note: no references will be contacted without candidate permission.